We are a local and family-owned dealership not a huge corporation. You, as an individual, will count when working with us. We have an immediate opening at Christopher's Dodge Ram for a Warranty Administrator.

SUMMARY

The Warranty Clerk is responsible for reviewing and completing warranty claims.  Primary objectives include ensuring customer satisfaction and retention, and assuring warranty claims are processed correctly the first time.

IDEAL CANDIDATE
Will have 3 or more years experience with Stellantis Dealer Connect (formerly FCA or Chrysler) You should be a highly motivated, detail orientated, self-starter who enjoys working as part of a TEAM.

DUTIES AND RESPONSIBILITIES

The Warranty Clerk is accountable for performing the duties and responsibilities described below.  The list, however, is not necessarily an exhaustive description of the duties and responsibilities associated with the job.  The Warranty Clerk also performs other duties and responsibilities as needed.

Managing Complexity

Makes and implements decisions regarding warranty claims.

Analyzes problems, identifies trends and develops strategies for maximizing claim processes.

Reconciles all warranty receivables with payments using the appropriate accounting schedule. 

Coordinates activities to ensure warranty claims are processed on time.

Utilizes all available information to ensure proper resolution of problems.

Utilizing Fundamental Skills

Prepares and submits claims for warranty within 24 to 48 hours.

Maintains outstanding claims schedule with no outstanding claims over 15 days old.

Maintains accurate filing system of open claims holding for credit and authorization.

Understands and complies with federal, state, and local regulations, such as safety requirements, hazardous waste disposal, OSHA, Right-to-Know, etc.

Producing Quality Results

Ensures warranty claims are processed accurately and in a timely manner.

Monitors the processing of all claims to identify problems.

Takes the initiative to exceed customer satisfaction, even if it requires overcoming obstacles.

Follows up with the factory and distributors regarding unpaid claims.

Communicating With and Valuing Others

Presents self as a positive role model by demonstrating commitment to the department, customers, dealership and company.

Strives for harmony and teamwork within the dealership.

Communicates verbally and non-verbally clearly, concisely and with enthusiasm in one-on-one and group interactions.

Listens actively to understand others completely.

Managing Demanding Situations

Resolves all disputes and difficulties with professionalism and composure.

Prioritizes work to ensure all deadlines are met.

Seeks new and challenging responsibilities.

Applying Business and Technical Knowledge

Keeps up-to-date on all information pertinent (e.g., factory recalls, bulletins, etc.) to the Warranty Clerk position.

Strives to increase dealership knowledge.

EDUCATION AND EXPERIENCE REQUIREMENTS

The education and experience requirements listed below are representative of the knowledge, skill and ability required to perform the primary duties and responsibilities successfully.

Education

Minimum of High School degree or equivalent preferred

Experience

Two years bookkeeping/office experience

TITLE VII OF THE CIVIL RIGHTS ACT OF 1964, AS AMENDED, PROHIBITS DISCRIMINATION ON THE BASIS OF SEX. CHRISTOPHER’S DODGE RAM IS AN EQUAL OPPORTUNITY EMPLOYER. QUALIFIED APPLICANTS WILL RECEIVE CONSIDERATION WITHOUT REGARD TO SEX, RACE, COLOR, RELIGION, AND NATIONAL ORIGIN. WE ENCOURAGE ALL QUALIFIED APPLICANTS TO APPLY.

In compliance with the Colorado Equal Pay for Equal Work Act (EPEWA): Pay Range: $18-20 per hour. Position may offer the opportunity to earn additional/bonus compensation